By placing your items in the care of Tidy Clothes, you agree to the following terms and conditions:
1- Minimum Order Size
Wash & Fold order minimum is 15 pounds. No minimum order size for dry cleaning. $15 Minimum for home delivery.
2- Non-payment
Orders that have not been paid for within 30 days of the pickup date will be considered abandoned and all property will be donated to charity.
3- Unclaimed items
Any property that is attempted to be delivered up to two times, will be returned to the store. Customers have up to 30 days to claim their. Any property not claimed within 30 days of the original pick up date will be donated to charity.
4- Damaged Property
Tidy Clothes follows the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We can not guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. Tidy Clothes liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.
Any damaged items must be reported via email support@tidyclothes.com and returned to Tidy Clothes for inspection within 5 business days.
5- Lost Items
Any lost items must be reported via email to within 5 business days. Tidy Clothes makes its best reasonable effort to track every item that we process and will review all lost items claims on a case by case basis. Any items determined to have been lost by Tidy Clothes will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. Items will be considered lost 30 days after the initial claim is filed.
When using our home delivery to your concierge service, Tidy Clothes is not responsible for your items before they are picked up or dropped back off. It is your responsibility to ensure the safety of your items during that time.
6- Barcodes
Tidy Clothes will adhere a permanent barcode to your garments in an inconspicuous location. These barcodes are very important in helping us track your garments so that items are not lost and to ensure you are billed consistently every time. Unfortunately we can not accommodate requests not to adhere barcodes.
7- Turnaround Time
Service days and turnaround time vary by location. Tidy Clothes will make its best reasonable effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.